Reserve Your Seat - Extra-legroom Seat (For sales on/after 29Nov18)

Eligibility

Extra Legroom Seat is located in Economy Cabin. Extra Leg-rooms seats can be reserved after booking creation and issue EMD with confirmed booking after ticket issuance.

Passengers who are meet the safety requirements. (Please refer 2. Safety requirements for details)

For free-of-charge benefits to eligible FFP members or redeem a seat with your Asia Miles, please always requested seat reservation with Airline Office.

Safety Requirements

Extra-Legroom Seats located near the emergency exit doors are subject to the flight safety guidelines from the Civil Aviation Department (CAD) of Hong Kong.

A passenger may be assigned an extra-legroom seat if he/she meets the following safety requirements, and will not obstruct emergency exits in a way of impeding the crew in their duties, obstructing access to emergency equipment, or hindering aircraft evacuation.

Passengers occupying an extra legroom seat must:
Be at least 12 years of age at the commencement of the journey, whether accompanied or not;
Not be seated with an infant;
Be able to understand and carry out cabin crew safety instructions;
Not be under the influence of intoxicating substances or drugs;
Not require the use of an extension seat belt.
Not be a passenger with reduced mobility. This includes a passenger:
- Travelling with a Guide Dog/Assistance Dog or using mobility aid during boarding such as a wheelchair, walking stick or Postural Support Equipment (PSE);
Who is either vision or hearing impaired to the extent that they might not readily assimilate printed or verbal instructions;
Who requires the use of an oxygen bottle or Medical Portable Electronic Device (MPED);
If a passenger does not fulfill the above safety requirements, Cathay Pacific/Cathay Dragon may re-assign a regular Economy seat before or during the journey without a refund of the regular seat reservation fee.

Please note: Seat 40C of B77H, seat 40C and 40H of B77G are extra legroom seats that are not near emergency exit doors

If a passenger does not fulfil the above safety requirements, passenger may be re-assigned to a regular Economy seat before or during the journey without refunding of the Extra-Legroom Seat reservation fees.

Ancillary Service Time Limit

Ancillary service time limit offers instant notifications to travel agency once the service is requested, in addition to the existing ticket time limit (ADTK).

Ancillary service time limit is introduced to our first Ancillary service Extra-Legroom Seat distributed to travel agency. It calculates and applies a real time limit to ancillary service for BSP EMD-A issuance, and cancels the service itself when the time limit is reached.

Extra-Legroom seats are subject to availability and offered on a first come, first served basis. In order to secure the Extra-Legroom Seat reservation, a BSP EMD-A should be issued prior to ancillary service time limit, and an ETKT must be presented in advance or at the same time of EMD-A issuance.

Notes: For passengers travelling with companion, who are not seated in Extra-Legroom Seat, please assign their seats separately. Otherwise both seats on that single SSR RQST will be cancelled when the time limit is reached.

Seat Request

When the ticket is issued by travel agent, customer can request Extra Legroom Seat through

Travel Agent

Travel Agent can handle Extra Legroom Seat through agency channel. For subsequence change, customer either contact Travel agent or through Cathaypacific.com Manager Booking or Cathay Pacific /Cathay Dragon local sales reservations.

Manage Booking

Due to system limitations, EMD-A will not be shown in PNR when passenger has purchased the Extra-Legroom seat on Cathaypacific.com Manage Booking. We recommend travel agents to check with the passenger prior to making any changes. Passengers will need to make any seat request changes through Cathaypacific.com Manage Booking or contact Cathay Pacific /Cathay Dragon local sales reservations.

Please note the paid Extra Legroom Seat will not be guaranteed and no refund will be allowed when passenger fails to check in 20min before counter closed.

Document issuance – (EMD-A)

Please use Cathay Pacific (160) EMD stock when collect payment for Extra Legroom Seat on Cathay Pacific operating sectors. Cathay Dragon (043) EMD stock when collect payment for Extra Legroom Seat on Cathay Dragon operating sectors.

Alternatively, Extra Legroom Seats are also available on cathaypacific.com Manage Booking.

If you are unable to issue EMD accordingly, please contact local sales team and Global Contact Centres.

Voluntary Seat Change

Voluntary change of Extra-Legroom Seat is allowed provided:

Seat is available on the same flight or to a different flight/date with same origin and destination between Cathay Pacific / Cathay Dragon;
Not available to pay for additional charge or refund for Extra-Legroom Seat between short haul and long haul destinations or v.v..

Please note the Extra Legroom Seats charge is based on the time of the original request.

Involuntary Seat Change

In involuntary cases, re-seat of extra legroom seat to any other Cathay Pacific / Cathay Dragon flights is possible. If the extra legroom seat is not available or the customer is protected to another airline, the extra-legroom seat is always refundable.

Refund

Extra Legroom Seat is a NON-REFUNDABLE paid service except in the following situations:

Customers who have already paid for an Extra-Legroom Seat and wish to pay for an upgrade to a higher class afterwards (i.e. voluntary upgrade including redemption upgrade);
Customers who have already paid for an Extra-Legroom Seat and upgrade to a higher cabin after winning an Upgrade Bid;
Customers who have already paid for an Extra-Legroom Seat and wish to rebook onto another flight with no Extra-Legroom Seat available;
Involuntary circumstances which result in Extra-Legroom Seat being unavailable, such as: Aircraft Equipment Change (AEC), flight cancellation, disruption and misconnections to/from Cathay Pacific or Cathay Dragon flights.

Please note we only grant a refund in the amount originally charged at the time of the "Reserve your seat" purchase, and subject to usual refund conditions as stated.